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Privacy Policy
Effective Date: May 29, 2025

 

Tmind AI Inc. (“Tmind”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered training platform, simulations, mobile applications, and websites (collectively, the “Services”).

 

By using our Services, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect the following types of information:

A. Information You Provide to Us

  • Account registration details (name, email, password, organization)

  • Profile and usage data (e.g., therapist role, training progress)

  • Messages and responses during AI simulations or roleplay

  • Support inquiries or feedback submitted by you

B. Automatically Collected Information

  • Device information (IP address, browser type, operating system)

  • Log and usage data (pages visited, time on site, interactions)

  • Cookies and tracking technologies (see Section 6)

C. Sensitive Information

We do not collect or store personal health information (PHI) unless specifically disclosed and consented to. In scenarios where simulated or anonymized patient interactions occur, data is used solely for educational and evaluative purposes.

 

2. How We Use Your Information

We use your information to:

  • Operate, maintain, and improve our Services

  • Personalize your experience (e.g., tailoring simulation cases)

  • Analyze usage and performance for research and development

  • Provide customer support and respond to inquiries

  • Comply with legal and regulatory requirements

 

3. How We Share Your Information

We may share information:

  • With service providers who assist in operating our Services (e.g., cloud hosting).

  • With partner institutions or employers, if you access Tmind through a university, clinic, or healthcare organization, in accordance with that organization’s privacy policies.

  • With research institutions or agencies for academic, educational, or clinical research purposes. In such cases, we only share de-identified or aggregated data unless explicit user or institutional consent has been obtained.

  • For legal compliance when required by law, regulation, subpoena, or legal process.

  • In connection with business transfers, such as a merger, acquisition, or asset sale, subject to confidentiality agreements and applicable law.

We do not sell personal information to third parties.

 

4. Data Storage and Security

We implement industry-standard security measures, including encryption, access controls, and secure data storage. Data is stored on servers in the United States and may be processed in other jurisdictions.

If applicable, we comply with:

  • HIPAA for covered health entities

  • FERPA for educational institutions

  • GDPR for users in the European Union (see Section 8)

 

5. Your Rights and Choices

Depending on your location and relationship with us, you may have the right to:

  • Access, update, or delete your personal information

  • Opt out of email communications

  • Restrict or object to certain types of data processing

  • Withdraw consent where applicable

To exercise your rights, contact us at hi@tmind.ai

 

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in

  • Analyze site traffic and usage

  • Improve user experience

You can control cookies through your browser settings. Blocking some cookies may limit certain features.

 

7. Children’s Privacy

Tmind AI’s Services are intended for users 18 years or older, or minors accessing the platform under the supervision of a licensed institution or guardian. We do not knowingly collect personal data from children without proper consent.

 

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. By using our Services, you consent to such transfers.

 

For users in the EU or UK, we rely on appropriate legal bases and implement Standard Contractual Clauses (SCCs) where required.

 

9. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services. Your continued use after changes indicates your acceptance.

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

Tmind AI Inc.

1100 NE Campus Parkway, Suite 200, Seattle, WA, 98195

Email: hi@tmind.ai

Website: https://tmind.ai